Live Beyond The Surface

Beyond Labs Refund & Return Policy

Effective Date: August 30, 2026

At Beyond Labs, we are committed to providing exceptional products and an exceptional customer experience. We want you to feel confident in your purchase, and we stand behind the quality of our products.

If you are not completely satisfied with your Beyond Labs purchase, please contact us so we can work with you to find an appropriate resolution.

1. Returns & Refunds

Beyond Labs accepts eligible returns requested within 30 days of the date your order was delivered.

To be eligible for a return:

  *   The product must have been purchased directly from Beyond Labs or through an authorized Beyond Labs retailer or distributor.
  *   The return request must be submitted within 30 days of delivery.
  *   The product must be returned in its original packaging.
  *   Products must not be materially damaged, altered, or contaminated after delivery.
  *   Proof of purchase or the original order information may be required.

Because our products are personal-care and cosmetic products, opened or used products may not be eligible for returnunless the product is defective, damaged during shipment, incorrect, or otherwise determined by Beyond Labs to qualify for a refund or replacement.

2. Satisfaction Guarantee

We want you to be satisfied with your Beyond Labs experience.

If you are dissatisfied with an unopened product, contact us within 30 days of delivery and we will review your request for a return and refund.

For opened or used products, please contact Customer Care before returning the product. Depending on the circumstances, Beyond Labs may offer a replacement, store credit, partial refund, or full refund at its discretion.

We encourage customers to contact us first so that we can resolve concerns directly and efficiently.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact Beyond Labs within 7 days of delivery.

Please include:

  *   Your order number
  *   A description of the issue
  *   Photographs of the product and packaging, when applicable

Once the issue is verified, Beyond Labs will provide an appropriate resolution, which may include a replacement or refund.

Do not discard damaged products or packaging until you have contacted Customer Care, as photographs or additional information may be required to process a claim.

4. Products Requiring Special Handling

Certain Beyond Labs products may require special handling, temperature control, refrigeration, or other storage conditions.

Customers are responsible for following the storage and handling instructions provided with their product.

A refund or replacement may not be available when a product has been improperly stored, handled, exposed to inappropriate temperatures, contaminated, or otherwise altered after delivery.

If you believe a product has been compromised during shipping or arrived outside of its required storage conditions, please contact us promptly so we can evaluate the situation.

5. Shipping Charges

Original shipping charges are generally non-refundable, except when the return or refund is the result of an error by Beyond Labs, a defective product, or a product damaged during shipment.

If a return is approved because a customer has changed their mind or no longer wants the product, the customer may be responsible for return shipping costs.

6. Refund Processing

Once an approved return is received and inspected, Beyond Labs will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for Beyond Labs to process an approved refund. Once processed, your financial institution or card issuer may require additional time for the credit to appear on your account.

Beyond Labs cannot control processing times imposed by individual banks, credit card companies, or payment providers.

7. Exchanges & Replacements

When appropriate, Beyond Labs may offer an exchange or replacement instead of a refund.

Replacement products are subject to product availability. If the requested product is unavailable, Beyond Labs may provide an alternative resolution, including a refund or store credit where appropriate.

8. Final Sale & Promotional Products

Products specifically identified at the time of purchase as Final Sale are not eligible for return or refund except when the product arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

Promotional, complimentary, gift-with-purchase, or free products have no cash value and are not eligible for a separate refund.

9. Unauthorized Returns

Please contact Beyond Labs Customer Care and receive return instructions before sending a product back.

Returns sent without prior authorization may be delayed in processing or may not be eligible for a refund.

10. Order Cancellations

We make every effort to process orders promptly. If you need to cancel an order, please contact Customer Care as soon as possible.

Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible and the order may instead be subject to the applicable return policy.

11. Chargebacks & Payment Disputes

We encourage customers to contact Beyond Labs before initiating a chargeback or payment dispute.

Our Customer Care team is available to investigate concerns and work toward a fair resolution. If a customer initiates a chargeback after receiving a refund, replacement, credit, or other resolution from Beyond Labs, we reserve the right to provide the relevant transaction, order, shipping, communication, and refund information to the applicable payment processor or financial institution.

Nothing in this section limits a customer's rights under applicable law.

12. Fraudulent or Abusive Returns

Beyond Labs reserves the right to limit or refuse returns or refunds where there is evidence of fraud, abuse of the return policy, repeated excessive returns, product tampering, or other misuse.

Any such determination will be made on a case-by-case basis.

13. Changes to This Policy

Beyond Labs may update this Refund & Return Policy from time to time. The policy in effect at the time of purchase will generally govern that transaction, except where otherwise required by applicable law.

14. Contact Us

For questions regarding returns, refunds, damaged shipments, or product concerns, please contact Beyond Labs Customer Care:

Beyond Labs Customer Care
Email: hello@beyondlabswellness.com

Please include your order number whenever possible so that we can assist you as quickly as possible.